Building Violations Reporting Process

Step 1: TAKE PHOTO

Take images of the Building Violations with a GPS Camera App.
Links to Camera App
(These are just options; you might find others).
Android Users Click here
iPhone Users Click here

Step 2: DOWNLOAD APP

Download the Smart Bengaluru App or access the website.
Android Users Click here
iPhone Users Click here
Click here for Website

  • Complaints > BBMP (Sahaaya 2.0) > Register New Complaint

  • Category: Town Planning

  • Sub-Category: construction not done as per approved plan (Building Bye-Law Violations)

  • Write a detailed description: e.g: “There are no setbacks, the building has more than the sanctioned number of floors etc.”

  • Provide details of the location

  • Upload the images taken with your GPS Camera App in Step 1

  • SUBMIT your complaint

Step 3: FILE A COMPLAINT

Step 4:
CAC SUBMISSION

On completion of Step 3, you will receive a complaint registration number along with details of the name and number of the Town Planning Staff.

As member of CTRA, Please submit Complaint details along with the acknowledgment received to Compliance Assistance Committee.

Step 5: FOLLOW UP

Follow up with him/her and check the status of your complaint by going to complaint history on the Smart Bengaluru App.

While doing all of this, make sure your neighbours are submitting this complaint as well. Numbers do make a difference.